Help Desk Technician
Onalaska, WI Onalaska, WI Estimated:
$40.
8K - $51.
6K a year Estimated:
$40.
8K - $51.
6K a year Send your resume to email protected Job Description Ironcore, a growing managed and hosted technology services company is looking for a Help Desk Technician to join the team.
This position will be responsible for providing first level technical phone and remote support for incidents and requests reported to the Help Desk.
Responsibilities include initial assessment, triage, research, and resolution of first level cases; commonly regarding the use of application software products and/or infrastructure components.
Ensures customer satisfaction by providing remote support via telephone, email or in-person for hardware, software, connectivity, and product specific incidents or requests.
Provides real time accurate ticket entry, triage and effective communications for incidents and requests.
Follows ticket handling processes to resolve issues, fulfill requests and escalation.
Help Desk Technician duties and
Responsibilities:
Provide incident management for issue identification, diagnosis, troubleshooting, tracking, escalation and resolution for hardware and software issues relating to computers, laptops, mobile devices and related peripherals, prior to escalation.
Fulfill requests related to new set-ups, software installations, permissions, configurations, etc.
Respond to requests for technical assistance by phone and electronically.
Remotely diagnose and resolve technical hardware and software issues.
Research questions using available resources following standard help desk procedures.
Identify, diagnose, and resolve computer problems.
Remotely diagnose and resolve end-user network, e-mail, and web access problems.
Participates in projects as assigned.
Requirements Required Education and/or
Experience:
Good technical problem-solving skills with the ability to diagnose problems through telephone contact.
Competency in MS Office Suite, Android and iOS devices & Windows 10 operating systems.
Familiarity with Active Directory and Windows Server platforms.
Proficient understanding of network protocols.
Ability to provide a high level of customer service.
Highly analytical with the ability to evaluate situations and provide sound solutions.
Ability to develop relationships with end users and vendors.
Strong interpersonal, written and verbal communications skills.
Ability to exhibit a high degree of patience for inexperienced computer users.
Proven analytical and & problem-solving skills.
Excellent organizational & time management skills.
Strong attention to detail.
Ability to handle multiple tasks.
Ability to work effectively as part of a team.
Microsoft 365 experience a plus.
Preferred Education and/or
Experience:
Associate's Degree in computer technology field or equivalent experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$40.
8K - $51.
6K a year Estimated:
$40.
8K - $51.
6K a year Send your resume to email protected Job Description Ironcore, a growing managed and hosted technology services company is looking for a Help Desk Technician to join the team.
This position will be responsible for providing first level technical phone and remote support for incidents and requests reported to the Help Desk.
Responsibilities include initial assessment, triage, research, and resolution of first level cases; commonly regarding the use of application software products and/or infrastructure components.
Ensures customer satisfaction by providing remote support via telephone, email or in-person for hardware, software, connectivity, and product specific incidents or requests.
Provides real time accurate ticket entry, triage and effective communications for incidents and requests.
Follows ticket handling processes to resolve issues, fulfill requests and escalation.
Help Desk Technician duties and
Responsibilities:
Provide incident management for issue identification, diagnosis, troubleshooting, tracking, escalation and resolution for hardware and software issues relating to computers, laptops, mobile devices and related peripherals, prior to escalation.
Fulfill requests related to new set-ups, software installations, permissions, configurations, etc.
Respond to requests for technical assistance by phone and electronically.
Remotely diagnose and resolve technical hardware and software issues.
Research questions using available resources following standard help desk procedures.
Identify, diagnose, and resolve computer problems.
Remotely diagnose and resolve end-user network, e-mail, and web access problems.
Participates in projects as assigned.
Requirements Required Education and/or
Experience:
Good technical problem-solving skills with the ability to diagnose problems through telephone contact.
Competency in MS Office Suite, Android and iOS devices & Windows 10 operating systems.
Familiarity with Active Directory and Windows Server platforms.
Proficient understanding of network protocols.
Ability to provide a high level of customer service.
Highly analytical with the ability to evaluate situations and provide sound solutions.
Ability to develop relationships with end users and vendors.
Strong interpersonal, written and verbal communications skills.
Ability to exhibit a high degree of patience for inexperienced computer users.
Proven analytical and & problem-solving skills.
Excellent organizational & time management skills.
Strong attention to detail.
Ability to handle multiple tasks.
Ability to work effectively as part of a team.
Microsoft 365 experience a plus.
Preferred Education and/or
Experience:
Associate's Degree in computer technology field or equivalent experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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